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Hawaiian Beach Rentals, a leading vacation rental platform in Hawaii, faced growing pressure on their customer support team. Despite offering a well-structured FAQ section, the team was overwhelmed with high volumes of rental-related inquiries—ranging from booking questions to detailed queries about payment methods, cancellations, and COVID-19 policies. These repeated interactions not only stretched resources thin but also created bottlenecks in processing new booking requests.
The reliance on manual responses slowed down operations and risked frustrating potential customers looking for quick answers or real-time booking support. The company needed an automated, intelligent system to alleviate support strain and maintain a high level of service responsiveness.
Built to enhance the vacation booking experience, the platform is an AI-driven chatbot tailored for Hawaiian Beach Rentals. It automates client interactions, collects booking details, and provides instant answers to common customer queries.
A few of the key features include:
This build took about 1 month to complete from start to finish. After which our client was able to successfully launch this platform as a SAAS and grew his business, his customer base and his customers' results.
